The initiatives that CLIEDIS undertakes are based on current industry priorities to advance data exchange within the industry.
2020-2021 Post COVID Priority Evaluation
COVID-19 has provided the impetus to move this industry from high touch to touchless overnight. We are experiencing transformation in the insurance industry that would have normally taken years, happen in weeks.
As we settle into this new normal, CLIEDIS is connect with our members to better understand the impact this shift has had on industry priorities, particularly in areas that reduce the dependency on manual intervention and touch points with distribution. We have an opportunity now to not only push API efforts into the forefront, but to look at other initiatives that have changed in priority as a result of COVID-19.
This work begins with a survey and roundtable prioritization to determine if and how the role of CLIEDIS and its related initiatives are impacted by changes made as a result of COVID.
Contact Support for more information.
2016-Today Implementation of 3 primary CITS feeds
At this time, CLIEDIS’s top concern is supporting distributors by getting them the information needed to manage their book of business. We work with the carriers to get these feeds implemented correctly and as complete as possible. Simultaneously we work with the distributors on their adoption via FAWG.
CLIEDIS has three feeds that correlate with one another to ensure that a complete snapshot of the distributors’ business is available to them. These include:
- Application Notification
The Application Notification feed provides a distributor with a timely notification of an application submission so they are in a position to manage the case properly through the new business process. It can support both paper and electronic applications.
The Pending feed is used after the application is received in order to update case status and update information regarding outstanding requirements.
- Book of Business
The Book of Business feed defines the data needed to set up and track a policy throughout its life and takes into account the tracking of critical events including the status of the policy, changes in servicing agents, and notifications of business transferring in or out of a distributor’s office so that the record is maintained correctly.
2018-Today Feed Adoption Working Group (FAWG)
The Feed Adoption Working Group (FAWG) focuses on how to improve adoption and impact of feeds by distributors. It is comprised of CLIEDIS distributor members and their trading partners. The participants actively work together with their agency vendors to identify critical data points, requirements, priorities for the industry and considers the processes distributors need to put in place to ensure success.
As a result of FAWG we have implemented the Knowledge Base and Issue Tracking system. CITS guide enhancements and documentation targeting the distributor have also resulted from this initiative.
Contact Support if you want to participate.
CLIEDIS members are looking for real time connectivity and communications. APIs have been identified as a strategic priority by both the CLIEDIS Executive Committee and the Feed Adoption Working Group. CLIEDIS is working with member companies to identify the best way to move this initiative forward.
Work is divided into two categories: Business Priorities and Technical Architecture
We have completed a proof of concept assessing the design and security to support a Policy Values API. We are currently defining the API to provide Real Time Notifications with Images. To complete this effort, carriers are working to upgrade infrastructure to support APIs for distribution.
See the Resource Center (Technical Documents / APIs) for the current working group information and available documentation.
Contact Support if you are interested in participating in the API effort.
2018-Today Product Code Inventory
The need to maintain a complete and accurate list of product codes used in CITS feeds is something every agency management system vendor must do and struggles with. Carriers have challenges in providing us with the information needed so that vendors can keep a library of codes that are in use. Yet the systems need accurate codes to be able to load and process business.
This initiative focuses on gathering product codes from carriers as necessary and maintaining them in a standardized format.
The current list of product codes is maintained in the Resource Center. See Technical Resources / CITS / CITS Implementation – Common Documents
Contact Support if you want to participate in this effort.
2016 Data Security Initiative
Security for electronic data feeds is front and centre for many CLIEDIS member carriers. Tighter compliance regulations and the desire to provide inforce feeds and application images has brought new issues to light that were less of a concern when only pending feeds were being sent.
In May 2016, CLIEDIS completed efforts to create a single set of data security requirements that can be applied to protect all confidential data received by industry trading partners and is not limited to CITS data feeds. CLIEDIS worked closely with carriers and distributors to develop requirements that are clearly understood and achievable and that can be used to protect any confidential data. The documents can be found in the Resource Centre.
Carriers are now utilizing these security documents with their trading partners. We periodically review these to determine if any requirements have changed as a result of new legislation, regulatory requirements, or changed security needs.
TBD CITS Commission Feed
Commissions have been identified as a priority by the Feed Adoption Working Group, in particular to address FYC (First Year Commissions) and LROs (Life Renewal Overrides). Meanwhile, insurers are currently exploring support and in some cases replacements for their FASAT systems. CLIEDIS is looking to time the promotion and implementation of a CITS Commission feed to correlate with other replacement and upgrade activity taking place at the carrier level. A CITS Commission guide is already in place to jumpstart this effort when the time is right.
Contact Support if you are ready to start work on a CITS commission feed.